The 5 messages every tradesperson sends — and how to write them properly
Quote follow-ups. Payment chasers. Late arrival notices. Review requests. Job completion messages. Here is exactly what to say for each one.
The messages that define your reputation
Every tradesperson sends the same five types of messages hundreds of times a year. How you write them — or whether you write them at all — has a bigger impact on your business than almost anything else.
Here is a template for each one.
1. The quote follow-up
When to send: 4 days after sending a quote with no response.
"Hi [Name], just following up on the quote I sent over for [job description]. Happy to answer any questions or talk through anything. We have availability in [timeframe] if you would like to get booked in. Mike"
2. The payment chaser
When to send: 8 days after invoice, unpaid.
"Dear [Name], I hope you are well. I am writing to follow up on invoice [number] for £[amount] dated [date]. Could you please arrange payment at your earliest convenience? Payment details are on the original invoice. Please let me know if you have any queries. Kind regards, [Your name]"
3. The late arrival notice
When to send: as soon as you know you will be late.
"Hi [Name], I wanted to let you know I am running approximately [time] behind schedule due to [reason]. I should be with you by [new time]. I apologise for any inconvenience and I appreciate your patience. I will message again if anything changes. [Your name]"
4. The review request
When to send: 24-48 hours after job completion.
"Hi [Name], hope you are happy with the [job]. If you have a moment, a Google review would mean a lot to us — it makes a real difference for a small business. Here is a direct link: [link]. Thank you so much. [Your name]"
5. The job completion message
When to send: same day as job completion.
"Dear [Name], I am pleased to let you know that all works at [address] are now complete. The [description of work] has been finished to the agreed specification. Please find the final invoice attached. It has been a pleasure working with you and we hope to hear from you again in the future. Kind regards, [Your name]"
The shortcut
Writing these properly every single time takes longer than most tradespeople have. Drafted generates all five types of message in seconds — just tell it the key details and it writes the rest.
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